Your order is on its way to you with free tracked shipping. Here's how to follow it.
1. Find your tracking number
Once your order ships (usually 1–3 business days after you order), we email you a shipping confirmation with your tracking number. You can also open the order status link in your order confirmation email.
2. Track your parcel
Or track directly at 17track.net, which follows your parcel across every carrier from our warehouse to your door (Canada Post, USPS and others).
What's normal
- Tracking says "not found" at first: it can take 2–5 days after you get your shipping email for the first update to appear.
- Delivery time: typically 8–15 business days from your order date. There's nothing extra to pay at your door.
- Ordered more than one scale? They may arrive in separate parcels, each with its own tracking.
- No updates for a few days in the middle: parcels often don't get scanned while crossing borders. That's normal.
Need help?
If your tracking hasn't moved in 7 days, or your order hasn't arrived 20 business days after you placed it, email us at support@kitchenova.ca with your order number. We reply within 1 business day and we'll make it right: a replacement or a full refund.